Liverpool Mutual Homes manages 15,000 homes in the city and have 17,600 customers. Their exceptional equality, diversity and inclusion strategy “People Matter” showcases their commitment to continuous improvement and to providing excellent services that recognise people’s differences and embrace their various needs. LMH invest in learning, training and development to help staff achieve and excel, and have long term strategies in place to create a more diverse and inclusive workforce. Their equality and diversity staff group ‘Your Voice’ is representative of the whole organisation and has 15 members, 7 of which are ‘diversity champions’. These remarkable champions assist in embedding inclusion throughout the organisation by promoting their own relevant protected characteristic and promoting activities and events. LMH have a thorough equality and diversity training programme consisting of induction sessions, handbook training sessions, e-learning training, regular ‘Did You Know’ email communications and learning sessions.