
Liverpool Mutual Homes manages 15,000 homes in the city and have 17,600 customers. Their exceptional equality, diversity and inclusion strategy “People Matter” showcases their commitment to continuous improvement and to providing excellent services that recognise people’s differences and embrace their various needs. LMH invest in learning, training and development to help staff achieve and excel, and have long term strategies in place to create a more diverse and inclusive workforce. Their equality and diversity staff group ‘Your Voice’ is representative of the whole organisation and has 15 members, 7 of which are ‘diversity champions’. These remarkable champions assist in embedding inclusion throughout the organisation by promoting their own relevant protected characteristic and promoting activities and events. LMH have a thorough equality and diversity training programme consisting of induction sessions, handbook training sessions, e-learning training, regular ‘Did You Know’ email communications and learning sessions.



and ensure that millions of disabled people can lead active lifestyles. Dedicated to disabled people in sport and physical activity, EFDS supports a wide range of organisations to include disabled people more effectively. The national charity know through much of their research that many communications could be missing a large proportion of the population because they are not accessible or appealing enough to disabled people, so they work hard to support providers with more evidence, practical support and resources. In April 2014, EFDS produced a guide to inclusive communications. Written in partnership with Big Voice Communications, it supports providers to reach a wider audience. The excellent guide has proven to be extremely successful with over 1000 downloads to date and it was also chosen by Government to be a part of their National Accessible Britain Campaign, providing advice toolkits to organisations and individuals.